Support

Frequently
asked
questions

LAST REVISED · September 13, 2026 · APP VERSION 1.0.0

If your answer is not here, write to manager@x-ti.org. Include your device model, iOS version and app version (Settings → About this app) so we can answer quickly.

Q1. The alarm did not ring.

If an "Alarm check" banner is showing at the top of the home screen, fix the rows listed there first. Then check, in order:

1. Settings tab → Alarm check: every row should read OK
2. iPhone Settings → Notifications → Wake Up, Drink Up: notifications allowed, with Lock Screen, Banners and Sounds on
3. On iOS 26, iPhone Settings → Wake Up, Drink Up → Alarms is on (this is what rings through silent mode and Focus)
4. If a Focus (such as Sleep) covers the alarm time, add this app to that Focus's allowed apps
5. Inside the app, the alarm's switch is on and "skip today" is not

Alarms work even when the app has been closed completely.

Q2. Does it ring in silent mode?

On iOS 26 with the alarm permission granted, it rings through the silent switch and Focus like the built-in Clock. On earlier iOS versions, or if you declined the alarm permission, the first ring while the app is closed is a notification, and notifications respect the silent switch (you still get vibration and a Lock Screen banner). Once you tap the notification and the app opens, the tone and vibration play regardless of the switch.

Q3. It keeps telling me the volume is low.

System volume under 30%, or the app's alarm volume under 70%, shows as "Weak"; zero shows as "Off". Raise system volume with the slider in the banner or the side buttons, and the app's alarm volume in the Settings tab, and the banner goes away.

Q4. The water mission keeps failing.

Keep your face and the drink (a cup, can or bottle all work) in frame together, in decent light, for about a second. The app shows when it has recognised the drink. If camera access is off, turn it on in iPhone Settings → Privacy & Security → Camera. Without a camera, use "Other ways" to switch to the shake or math mission.

Q5. My streak broke. Can I get it back?

Pro users have streak insurance applied automatically once a week, so a missed day does not break the streak. It does not apply on the free tier.

Q6. Can I use the app without paying?

Yes. Three alarms, every mission, streaks, points and badges, history and statistics, and the alarm check are free. Pro removes the alarm and snooze limits and adds Pro tones and streak insurance. Purchase details →

Q7. Can I move my data to another device?

With Back up to iCloud on in the Settings tab, your alarms, history and points are backed up to your own iCloud. Open the app on a new device or after a reinstall with the same Apple ID and the first screen offers to restore. The backup lives only in your iCloud, never on a server of ours.

Q8. Tapping the notification freezes or quits the app.

If it still happens after updating to the latest version, send the time it happened, your device model and iOS version to manager@x-ti.org.

Q9. I want to suggest a feature.

Any time, at manager@x-ti.org. Suggestions feed directly into what we build next.

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